Support

Need help with Escape the Backrooms: Run!? Have a bug to report, feedback, or a question? We'd like to hear from you.

Contact us:
strange_technologies@proton.me

Frequently Asked Questions

The game is crashing or won't load. What should I do?

Make sure your device is running the latest OS update and that you have the latest version of the app installed. If the issue persists, email us with your device model and OS version so we can help diagnose it.

I found a bug. How do I report it?

Email us at the address above with a description of what happened, what you expected instead, and (if possible) a screenshot or screen recording.

Can I request a feature or suggest an idea?

Yes — we read every message. Send suggestions to the email above.

Is there a way to restore a lost save or purchase?

Email us with your platform (iOS/Android) and, if applicable, your purchase receipt or order ID, and we'll help sort it out.